# Understand and manage your storage

<Lead>
Every workspace has a fixed amount of storage, determined by your plan. Everything tools generate or you upload (property photos, documents, generated results, files in the file storage) counts against this quota. Here you learn how much you get, where to see usage and what happens when storage is full.
</Lead>

## How much storage does my plan include?

| Plan | Storage |
|---|---|
| Trial | 5 GB |
| Compact | 50 GB |
| Standard | 250 GB |
| Max | 1 TB |
| Max+ | 5 TB |

These are decimal gigabytes (1 GB = 1,000,000,000 bytes). Exactly the advertised number is enforced: there is no hidden difference between the sales page and the actual limit.

## What counts against the quota?

**Counts:**

- Property photos and property documents (including the onOffice photo import)
- Tool results (for example homestaging images, generated PDFs)
- All files and folders in the central file storage
- The trash: deleted files keep occupying space until the trash is emptied or its contents expire automatically after 30 days

**Does not count:**

- Branding assets (workspace logo, favicon)
- Personal profile pictures of team members
- Automatically generated preview images (renditions)

## Where do I see my usage?

Under **Settings > File storage** you find the storage view:

- A live bar shows how much of your plan's quota is used (for example "12.4 GB of 250 GB used").
- A list of the largest files helps with targeted cleanup.
- As storage fills up, the page points it out: first with a hint, and with a clear warning once the fill level becomes critical.

## What happens when storage is full?

<Warning title="No data loss, but new uploads pause">
When the quota is full, new uploads and tool outputs fail with a clear error message. Existing files remain fully intact and accessible. Nothing is ever deleted automatically.
</Warning>

In detail:

- **Manual uploads** (for example in the file storage or for property photos) are rejected with a message that storage is full.
- **Background imports** such as the onOffice photo sync stop cleanly instead of blindly continuing, and notify the workspace owner.
- **Tools** that want to save results abort the affected step. Credits already charged for a failed run are refunded automatically.

## Free up space

<Steps>
  <Step title="Find large files">
    Open **Settings > File storage** and look at the list of the largest files.
  </Step>
  <Step title="Delete what you no longer need">
    Delete files directly in the file storage. Deleted files go to the trash first.
  </Step>
  <Step title="Empty the trash">
    Space is only released once the trash is emptied. Without manual emptying, trash contents expire automatically after 30 days.
  </Step>
  <Step title="If needed: change your plan">
    If storage is permanently too small, switch to a larger plan under **Settings > Billing**. The new quota applies immediately.
  </Step>
</Steps>

## Frequently asked questions

<Faq>
  <FaqItem q="Are my files deleted when storage is full?">
    No. Existing files are always preserved. Only new uploads and new tool outputs fail until space is available again.
  </FaqItem>
  <FaqItem q="Why is my storage fuller than my files suggest?">
    Check the trash: deleted files keep occupying space until the trash is emptied or its contents expire automatically after 30 days.
  </FaqItem>
  <FaqItem q="Do the logo and profile pictures count against the quota?">
    No. Branding assets and personal profile pictures are deliberately excluded.
  </FaqItem>
  <FaqItem q="What happens on a plan downgrade if I use more than the new plan allows?">
    Your files remain intact and accessible. New uploads are only possible again once usage falls below the new quota.
  </FaqItem>
</Faq>