# Frequently asked questions

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<Lead>
The questions we get asked most often about appointment booking. If you are looking at an error message or an event type without bookable times, the answer is under [Troubleshooting](/tools/booking/troubleshooting).
</Lead>

<Faq>
  <FaqItem q="Which time zone are times shown in?">
    Your schedules work in the time zone of the schedule, Germany by default. Guests automatically see every time in their own time zone and never have to convert anything themselves.
  </FaqItem>
  <FaqItem q="Can prospects see my other appointments?">
    No. Only free slots of the respective event type are visible. No titles, no names and no busy times from your calendar ever appear on the booking page.
  </FaqItem>
  <FaqItem q="Can I embed the booking page in my website?">
    Yes. Open the menu on an event type and choose **Add to website**. You can pick an inline embed, a popup window or a popup text link, adjust colours and wording, and copy the finished code. With the website tool it is also available as a native block, without any code.
  </FaqItem>
  <FaqItem q="What happens when an appointment is rescheduled?">
    The old appointment is cancelled, the new one confirmed, and the two stay linked. The guest receives a fresh confirmation with a calendar invite, you receive a notification. Guests cancel and reschedule themselves through the link in their confirmation.
  </FaqItem>
  <FaqItem q="Who in the office sees which appointments?">
    Without the configuration permission you see your own appointments as the host. Anyone allowed to configure the tool sees every appointment and can filter by host. Creating event types, schedules, workflows and routing forms also requires the configuration permission.
  </FaqItem>
  <FaqItem q="Do I need a connected calendar?">
    It is not required, but it is almost always worth it. Without a connection the tool only knows the appointments that were created through your booking page and cannot block times that are busy elsewhere in your calendar. With a connection double bookings are impossible. The iCal route works with any calendar, including iCloud. Details: [Availability and calendars](/tools/booking/verfuegbarkeit).
  </FaqItem>
  <FaqItem q="Can I enter appointments myself?">
    Yes. In the [appointments area](/tools/booking/termine) you can add an appointment by hand, for example after a phone call. Times that are already taken stay excluded, so this route cannot create a double booking either.
  </FaqItem>
  <FaqItem q="Can several people host the same appointment?">
    Yes, through team event types. Round robin rotates responsibility, a collective event puts everyone in the same appointment. Both need at least two available members with bookable times of their own, otherwise the booking page deliberately shows no slots at all.
  </FaqItem>
  <FaqItem q="What does the tool cost?">
    Nothing on top. It is included from the Compact plan and bookings cost no credits. The only billed action is the delivery of a WhatsApp message from a workflow. All figures: [Cost and availability](/tools/booking/kosten).
  </FaqItem>
  <FaqItem q="Why is the tool excluded from the trial?">
    Because its links are public. A booking link your clients already have, and which leads nowhere once the trial ends, does more harm than good. On a paid plan the tool is available immediately.
  </FaqItem>
  <FaqItem q="What happens to my guests' data?">
    Stored are the name, email address and phone number of the booking person, the chosen slot, the answers to your booking questions and the property reference. These stay in your workspace until you delete them there. If a calendar is connected, your calendar provider learns about the appointment. Confirmations, reminders and cancellations belong to the booked appointment and are therefore delivered even if the contact has objected to marketing.
  </FaqItem>
  <FaqItem q="What happens if I uninstall the tool?">
    Event types, schedules, appointments and contacts are kept. Your public booking pages, however, stop working immediately, so check which links are still in circulation first. Actually deleting the data is a separate, explicit step.
  </FaqItem>
</Faq>

## Related

The flow as your guests experience it: [Booking page](/tools/booking/buchungsseite). Error messages and edge cases: [Troubleshooting](/tools/booking/troubleshooting). Back to the [overview](/tools/booking).