# Cost and availability

{/* AUTO-SYNCED SOURCE: this page lives in apps/app/src/modules/booking/docs/ and is mirrored into the docs app by `bun sync:module-docs`. Edit it in the module, not in apps/docs. */}

<Lead>
Appointment booking is not an add-on and has no monthly price of its own. It is included in your plan, and a booking costs you nothing.
</Lead>

<CreditCost credits={0} />

## Included from the Compact plan

<PlanBadge plan="compact" /> The tool is available from this plan upwards, and on every higher plan as well. There is nothing to book on top and no setup fee. You install it once in the marketplace, after that it lives under **Tools**.

What runs without any billing: event types and templates, schedules with exceptions and public holidays, calendar connections, the booking page and its embeds, single-use links, meeting polls, routing forms, the contacts view, the CSV export and the analytics section. The number of bookings is not capped and is not metered either.

Confirmation, cancellation and reminder emails to your guests are included too. Email workflows cost nothing, no matter how many runs they produce.

## The one action that is billed

Instead of an email, a workflow can send a **WhatsApp message** to the guest once your WhatsApp bot is connected. Every successfully delivered message costs <CreditCost credits={2} variant="inline" /> from your workspace credit balance.

Only what actually arrives is billed:

<DefinitionList>
  <DefItem term="Delivered message">Charged as soon as WhatsApp confirms delivery.</DefItem>
  <DefItem term="Skipped run">Costs nothing. A run is skipped when the guest left no phone number, or when the 24-hour window is closed.</DefItem>
  <DefItem term="Failed delivery">Costs nothing. You can resend the run from the delivery log.</DefItem>
</DefinitionList>

Which runs are skipped and when is explained under [Workflows](/tools/booking/workflows).

## Why you rarely see that amount

Credit amounts below the small-amount threshold are hidden by default. They are still charged correctly, only the display is skipped. If you want to see the figures, turn on **Show small credit amounts** under **Account > Appearance**. Your balance and your consumption are always fully visible in the workspace settings under billing.

## Not available during the trial

<Callout tone="note" title="Deliberately blocked, not forgotten">
Appointment booking cannot be installed during the trial period. The reason is your clients: a public booking link you have already sent out would lead nowhere once the trial ends. Switch to a paid plan and the tool is available immediately.
</Callout>

## What happens when you uninstall

Your event types, schedules, appointments and contacts are kept. Your public booking pages, however, stop working, so it pays to check which links are still in circulation first. Deleting the data is a separate, explicit step.

## Related

How workflows are built and when the WhatsApp channel applies: [Workflows](/tools/booking/workflows). Common questions about the tool: [Questions and answers](/tools/booking/faq). How the credit balance works in general: [Tools and pricing models](/help/grundlagen/tools-und-preismodelle).