# WhatsApp Bot

{/* AUTO-SYNCED SOURCE: this page lives in apps/app/src/modules/wa-bot/docs/ and is mirrored into the docs app by `bun sync:module-docs`. Edit it in the module, not in apps/docs. */}

<Lead>
The **WhatsApp bot** gives your office a channel that never closes. Prospects message your WhatsApp number and get answers in seconds: property information, PDF brochures and available viewing appointments straight from your calendar. The bot guides people through clear menus and buttons. It never guesses, never promises anything wrong, and hands over to your team the moment a conversation gets personal.
</Lead>

## What the bot does

<FeatureGrid>
  <Feature icon="clock" title="Answers around the clock">
    Every new inquiry immediately receives a greeting and a clear selection menu, including nights and weekends. Your customers tap buttons instead of typing long messages.
  </Feature>
  <Feature icon="book" title="Property info and brochures">
    The bot offers your active listings, sends a clean fact sheet with location, rooms, size and price, and delivers the brochure (Exposé) as a PDF right inside the chat on request.
  </Feature>
  <Feature icon="check" title="Binding viewing appointments">
    Three real open slots from your booking tool, name and email are captured, and the appointment lands in your calendar as a binding booking. The guest receives the same confirmation email as on your booking page.
  </Feature>
  <Feature icon="users" title="Team inbox with handover">
    Every conversation in one place: read along, take over with one click, then hand the chat back to the bot. Handovers to your team always appear at the top.
  </Feature>
  <Feature icon="sparkle" title="Flow Studio and simulator">
    Every conversation is a kit of cards. Adjust texts, buttons and paths freely and test each change safely in the simulator before it goes live.
  </Feature>
  <Feature icon="shield" title="Rules built in">
    Bot disclosure at the start of every conversation, a privacy notice, immediate STOP handling and WhatsApp's 24-hour window are hard-wired and cannot be switched off by accident.
  </Feature>
</FeatureGrid>

## Flow Studio

The Flow Studio shows every conversation flow as a card diagram. Adjust texts and buttons or build your own flows, and test every change in the simulator before publishing. Full details are on the [Flows and Flow Studio](/tools/wa-bot/flows) page.

## Getting started

<Steps>
  <Step title="Book the add-on in the marketplace">
    The WhatsApp bot is a monthly add-on available from the Compact plan. Book it in your platform's marketplace.
  </Step>
  <Step title="Connect your WhatsApp number">
    Connect your WhatsApp Business number through the official Meta flow under **Setup > Connection** (Einrichtung > Verbindung). Your private number stays untouched. Guide: [Setting up the connection](/tools/wa-bot/verbindung).
  </Step>
  <Step title="Review and adjust the flows">
    Eight ready-made conversation flows are set up at installation, from the main menu to the opt-out. Review them under **Automation > Flows** (Automatisierung > Flows) and adapt the texts to your office.
  </Step>
  <Step title="Do a test run in the simulator">
    Open a flow in the studio and play through the conversation in the simulator, exactly the way your customers would experience it. No real messages are sent.
  </Step>
  <Step title="Take the bot live">
    Once your number, office name and privacy link are in place, you take the bot live with one click. From then on, inquiries are answered automatically, around the clock.
  </Step>
</Steps>

## Pricing and billing

The WhatsApp bot is a monthly add-on from the Compact plan, with two packages: **Standard at 29 EUR per month** and **with AI assistant at 79 EUR per month** (<Badge>Coming soon</Badge>, not bookable yet). Bot messages consume no credits in the current version, and the add-on cannot be booked during the trial. All the details: [Cost and packages](/tools/wa-bot/kosten).

## All areas in detail

<CardGrid>
  <Card title="Connection" href="/tools/wa-bot/verbindung">
    Connecting your number through Meta, required details, going live, pausing and disconnecting.
  </Card>
  <Card title="Flows and Flow Studio" href="/tools/wa-bot/flows">
    The eight standard flows, the card editor, placeholders, WhatsApp limits, the simulator and versions.
  </Card>
  <Card title="Inbox and appointments" href="/tools/wa-bot/inbox">
    Team inbox, taking over and handing back, the 24-hour window, the contact card and the appointments view.
  </Card>
  <Card title="Knowledge base" href="/tools/wa-bot/wissen">
    Maintaining the bot's answers, approving them and turning them into the FAQ flow with one click.
  </Card>
  <Card title="Cost and packages" href="/tools/wa-bot/kosten">
    The two packages, what the monthly price covers and why messages cost no credits.
  </Card>
  <Card title="Questions and answers" href="/tools/wa-bot/faq">
    Your own number, taking over a conversation, STOP, the 24-hour window and retention.
  </Card>
  <Card title="Settings" href="/tools/wa-bot/einstellungen">
    Profile & texts, connection, blocked contacts and automatic data deletion.
  </Card>
  <Card title="Rules and privacy" href="/tools/wa-bot/regeln-und-datenschutz">
    Bot disclosure, STOP, the 24-hour window, data retention and what the bot never does.
  </Card>
  <Card title="Troubleshooting" href="/tools/wa-bot/troubleshooting">
    When the bot does not reply, messages fail to deliver or a flow refuses to publish.
  </Card>
</CardGrid>

## Rules and privacy

The bot keeps the most important rules automatically: it introduces itself as an automated assistant at the start of every conversation, links your privacy notice, honors a STOP opt-out immediately and only sends free-form messages inside WhatsApp's 24-hour window. All details, including data retention and the EU AI Act transparency obligation, are on [Rules and privacy](/tools/wa-bot/regeln-und-datenschutz).

## Frequently asked questions

Your own number, taking over a conversation, the limits of the bot, opting out with STOP, the 24-hour window and the retention periods: [Questions and answers](/tools/wa-bot/faq).