# Website: Troubleshooting

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<Lead>
The most common stumbling blocks in the Website tool, each with cause and solution. Most messages are deliberately written to tell you the next step already; this page adds the background.
</Lead>

## Publishing blocked

<Accordion>
  <AccordionItem title='"Vor dem ersten Live-Gang fehlen Impressums-Pflichtangaben: ..."'>
    The first-publish gate: the very first publish requires office/company, street, postal code, city, email and the licensing authority under section 34c GewO. The message lists the missing fields. Solution: complete them in the [Legal](/tools/website/rechtliches) area, save, publish again.
  </AccordionItem>
  <AccordionItem title='"Eine Sektion ist ungültig. Bitte die markierten Blöcke prüfen."'>
    A block is missing a required field (e.g. a headline) or a value is too long. The [editor](/tools/website/editor) marks the affected section. Solution: fill or shorten the field; saving continues automatically afterwards.
  </AccordionItem>
  <AccordionItem title='"Zum Veröffentlichen fehlt dir die Berechtigung."'>
    Editing and publishing are separate rights; owners and admins publish by default. Solution: have an authorized person publish, or get the permission assigned to you.
  </AccordionItem>
</Accordion>

## Editor

<Accordion>
  <AccordionItem title="Conflict banner: someone saved in parallel">
    "Jemand hat diese Seite inzwischen ebenfalls gespeichert. Neu laden verwirft deine Änderungen; Überschreiben ersetzt den anderen Stand." Two people edited the same page at the same time. Solution: coordinate briefly, then deliberately choose **Neu laden** (reload, take the other state) or **Überschreiben** (overwrite, push your state through). Nothing is ever lost silently.
  </AccordionItem>
  <AccordionItem title='"Der Speicher Ihres Plans ist voll."'>
    The image upload exceeds your plan's storage quota. Solution: delete files you no longer need in the workspace file storage, or upgrade the plan. Details: [Add-on and billing](/tools/website/abo-und-abrechnung).
  </AccordionItem>
  <AccordionItem title='"Das Credit-Guthaben reicht dafür nicht aus."'>
    The AI action **Texte generieren** (generate copy) costs 2 credits and your balance is exhausted. Solution: top up credits in the workspace settings under billing. Or simply write the copy yourself; everything else in the tool works without credits.
  </AccordionItem>
  <AccordionItem title="Editor is read-only">
    Two possible causes: (1) an open payment from day 14 onwards ("Wegen der offenen Zahlung ist der Editor gerade schreibgeschützt.", due to the open payment the editor is currently read-only). Solution: settle the payment in billing, the write protection lifts automatically. (2) You lack write permission for website content ("Dir fehlt die Berechtigung dafür."). Solution: ask an owner or admin for the permission.
  </AccordionItem>
</Accordion>

## Pages and paths

<Accordion>
  <AccordionItem title='"Dieser Pfad ist für System-Seiten reserviert." / "Diesen Pfad gibt es schon."'>
    Reserved paths (/immobilien, /draft, /api, /assets, /internal, /book, /buchen, /immobilienmakler-...) are blocked, and every path may only exist once. Solution: pick a different path. The full list lives under [Managing pages](/tools/website/seiten#reserved-paths).
  </AccordionItem>
  <AccordionItem title='"Der Pfad darf nur Kleinbuchstaben, Zahlen und Bindestriche enthalten."'>
    Umlauts, spaces or capital letters in the path. Solution: e.g. /ueber-uns instead of /Über uns.
  </AccordionItem>
  <AccordionItem title='"Diese Seite lässt sich nicht ändern oder löschen."'>
    Home, contact, imprint and privacy are system pages; they cannot be deleted, and the paths of home, imprint and privacy are fixed. This is deliberate (legal safety). You can of course still edit the pages' content.
  </AccordionItem>
</Accordion>

## Website and content

<Accordion>
  <AccordionItem title="Website is unreachable">
    Check three things: (1) **Payment stage:** from day 28 of an open payment the website is temporarily offline and visitors see a neutral notice page; it returns automatically once settled ([Add-on and billing](/tools/website/abo-und-abrechnung)). (2) **Domain:** are the DNS records still correct? Checks and typical mistakes under [Connecting your domain](/tools/website/domains). (3) **Status:** has anything been published at all? The status in the overview ("Nicht veröffentlicht", "Pausiert") answers that.
  </AccordionItem>
  <AccordionItem title="Listings are missing from the website">
    The most likely reason: the **listing status**. Only actively marketed listings appear publicly; sold ones only if the **Verkaufte als Referenz zeigen** (show sold as references) switch is enabled in the property block. Also check the block's **filters** (property type, marketing type) and the **count** (3 to 12). Details: [Listings and exposés](/tools/website/immobilien).
  </AccordionItem>
  <AccordionItem title="Form enquiries do not arrive">
    First check the inbox under **Anfragen**, including the **Spam** status. The spam protection also discards: forms with the invisible field filled in (bots), forms submitted inhumanly fast, and more than 5 enquiries per hour from the same sender. A real prospect testing very quickly can trip over this; normal form filling never does. Check email notifications: they go to the office address, preferably via your own mail server under **Settings > Integrations > Email delivery**; during floods only one summary email per hour is sent. Details: [Enquiries](/tools/website/anfragen).
  </AccordionItem>
  <AccordionItem title="Changes are not visible on the website">
    Page content only appears after [publishing](/tools/website/veroeffentlichen) (the "Geändert" status chip means the draft is newer than live). Listing data on the other hand flows live, without any publish. If you just rolled back: the rollback changes the live version immediately while your draft stays unchanged.
  </AccordionItem>
</Accordion>

## Further reading

Did not find your issue? The [Website overview](/tools/website) links every detail page. For DNS and domain problems see [Connecting your domain](/tools/website/domains), for Google topics [SEO basics](/tools/website/seo).