Understand and top up credits

How credits are displayed#

• You do not see small amounts by default. Actions below 10 credits are billed silently, without a price on the button. If you want to see the amounts, enable the small-credit-amounts switch under Account > Appearance.
• Equivalent value as orientation: the interface shows a euro equivalent next to your balance (4 cents per credit). This is a display aid, not a billing rate; what is billed is the actual usage of each AI action.
• Billing always runs through the reserve-and-settle principle: on any technical error, reserved credits are refunded automatically.

Plan balance per billing period#

Every plan includes a credit balance that renews with each billing period. Unused plan credits do not carry over into the next period.

Paid additional seats bring their own 250 credits per month, fixed to the person on the seat. Details: Staff accounts.

Buying more: packs and credit subscriptions#

Under Settings > Credits you can extend your balance:

One-time packs

250 credits for 11 euros, 500 for 21 euros, 1,000 for 40 euros or 2,500 for 95 euros. One-time packs apply to the current billing period and expire at its end.

Credit subscriptions

Recurring packs that renew with every period: 500 credits for 19 euros, 1,500 for 55 euros or 3,000 for 105 euros per month (annual payment: ten monthly prices). Cancel any time.

Extended usage (optional)

Instead of stopping at an empty balance, you can enable a budget for extended usage: additional credits then cost 4.5 cents each, up to a limit you set yourself. Without this opt-in, unplanned costs never occur.

What happens when the balance is empty?#

• AI actions pause with a clear message; your data and all non-AI features remain fully usable.
• Without extended usage enabled, nothing is ever charged automatically.
• After topping up, all AI features are available again immediately.

Refunds on errors#

If an AI action fails for technical reasons or aborts before a result exists, the reserved credits are refunded automatically. Details and diagnosis: Credits are not being deducted.

Tracking consumption#

Under Settings > Credits you see your current balance, when your period renews, and the history of all credits and debits with time and source. The assistant bundles many small per-message amounts into one summary entry to keep the history readable.