Help for agents

Hilfe für Makler:innen

Schnellstart, Tool-Anleitungen, Use-Cases aus dem Makleralltag und Troubleshooting. Geschrieben in der Sprache, die du jeden Tag sprichst.

Here you find answers for day-to-day work with the platform: from the first sign-in through team, branding and billing to troubleshooting. Guides for individual tools (appointment booking, WhatsApp bot, credentials vault and more) live in the tool guides section.

Getting started

Quickstart

Ready in five steps: set up the account, create your team, activate the first tool.

Workspace and roles

How your workspace is structured and what owner, admin, member and viewer may do.

Tools and pricing models

How tools get into the workspace and how credits and monthly add-ons work.

REOS AI

The platform's AI layer: automatic model choice, modes and transparency rules.

Guides

Manage properties

Create, edit, document and archive properties.

Team and staff accounts

Create staff accounts, assign roles and manage seats.

Understand and top up credits

Keep balance, packs and extended usage under control.

Branding and design

Set up logo, brand colors and favicon for your workspace.

Billing and plans

Choose or change a plan, book seats, maintain billing details.

My account

Profile, appearance, security and personal settings.

Custom domain

Make your workspace reachable under your own address.

Set up webhooks

Inform external systems about events in real time.

More guides (company profile, notifications, privacy tools, storage, API key) are in the sidebar under How-to.

Integrations

Connect onOffice

Sync addresses and properties with your CRM: setup, field mapping, troubleshooting.

Email sending (SMTP)

All tools send emails with your office's sender address.

Compliance and legal

GDPR for agents

Your data protection duties when working with the platform.

§34c GewO

Trade law duties for real estate agents.

Withdrawal notice

Legally compliant handling of consumer contracts.

BYOK

Use your own AI keys and what that means for privacy.

When something does not work

Sign-in fails

Understand and fix login error messages.

AI generation stuck

What to do when an AI job does not complete.

Tool not visible

Check activation, plan and permissions.

Emails not arriving

Diagnose codes, customer mails and deliverability.

Webhook errors

Repair deliveries, signatures and paused endpoints.

Credits without debit

When usage and display do not match.

Still have questions?

If you do not find what you need here, support helps via the help button in the platform. You can always see the platform's live status on the status page.

Getting started#

Guides#

Integrations#

Compliance and legal#

When something does not work#

Still have questions?#

Getting started#

Guides#

Integrations#

Compliance and legal#

When something does not work#

Still have questions?#

Getting started

Guides

Integrations

Compliance and legal

When something does not work

Still have questions?

Getting started

Guides

Integrations

Compliance and legal

When something does not work

Still have questions?