One link, a few questions, and every enquiry automatically lands at the matching event type. A routing form pre-sorts your enquiries: sellers to the valuation appointment, seekers to the viewing, everything else to a message. You share just one single link.
Routing forms live in the Routing area (configure permission required). Each form has its own public link at /book/r/link-name.
The builder: three tabs
Form tab
Here you build what prospects see:
- Internal name (for your team only) and the link.
- Heading and intro text for the public page.
- Up to 6 questions. Question types: name, email, phone, choice (list), choice (buttons), short text and long text. An email question is a required part, so answers can be matched against your address book.
Logic tab
Here you decide where answers lead:
- Up to 20 rules, each checking answers against conditions. Rules are evaluated top to bottom: the first match wins. Order is priority.
- Three target types per rule: open an event type (the guest lands directly in the booking), redirect to a URL (an info page, say) or show a message (for example that you will get in touch personally).
- The fallback In allen anderen Fällen (in all other cases) applies when no rule matches. Nobody ever runs into a dead end.
Answers tab
All submissions with the filters all, booked and without booking. Answers are matched against your address book; known contacts are recognized. Bookings made through a form carry their origin in the appointment detail.
Active switch and edge cases
- Each form has an active switch. When off, the form is paused and the link shows a neutral notice page instead of the form.
- If a rule points to a deactivated event type, the fallback message applies automatically. Nobody ever lands on a page that cannot be booked.
A practical example
- Question 1 (choice, buttons): "What is this about?" with "I want to sell", "I am looking for a property", "Something else".
- Rule 1: answer "I want to sell" opens the valuation appointment event type.
- Rule 2: answer "I am looking for a property" opens the viewing event type.
- In all other cases: show the message "Thank you! We will get back to you within one business day."
Further reading
Back to the overview: Appointment Booking. Next page: Analytics. You maintain the target event types under Event types.