The Assistant (Assistent) is your workspace AI: it answers questions, writes copy, and gets tasks done with your data. You will find it full screen at /agent and as a floating orb on every page of the platform. It is a standard tool included in every plan, with nothing to install.
Where to find the assistant
The assistant is deliberately not a single screen. It is available everywhere:
What the assistant can do
Answers and copy
Answer questions, draft emails and listing copy, build tables and checklists. For bigger tasks it shows a visible step plan and delivers finished artifact cards.
Knows your workspace
It searches your properties, files, tasks, runs, and onOffice, looks things up in the help docs and on the web, and fetches market and regulatory data such as rent indexes or GEG disclosure requirements.
Actions with confirmation
Anything that changes data is shown as a card in the chat first: Erlauben (allow), Ablehnen (decline), or Für diesen Chat erlauben (allow for this chat). Nothing happens without your consent.
Understands the current page
The mini assistant knows the page you are on: it offers matching quick actions and can fill form fields, but only after you click Übernehmen (apply).
Memory and knowledge vault
On request it remembers personal preferences, and it stores workspace knowledge in the semantic knowledge vault your whole team draws from.
Fair billing
Billing is per message based on actual cost. Small amounts are bundled, and you only pick a mode (Lite, Standard, Premium), never a model.
Getting started
Open the assistant
Click the floating orb, press Cmd/Ctrl+K, or open
/agentfull screen. There is nothing to install: the assistant is included in every plan.Ask a question
Just start typing in the composer (Frag mich etwas …, ask me anything). Examples: "Summarize this property in three sentences" or "Write an invitation to a viewing".
Understand modes
By default everything runs in Standard mode, which fits about 90 percent of requests. For important answers there is Premium, for quick small tasks Lite (must be enabled by the owner). Details: Modes and costs.
Use attachments and mentions
Attach up to 6 files (text, image, PDF, via drag and drop or from the clipboard) and mention properties or leads with
@so the assistant works with them directly.Confirm actions
When the assistant wants to change something (for example create a task), a confirmation card appears in the chat. Only your click on Erlauben (allow) executes the action.
Costs
The assistant bills per message, based on actual cost times the mode factor (Lite 0.15x, Standard 1x, Premium 3.5x). Small amounts are collected and only booked as a single entry once they reach 5 credits: KI-Assistent · gebündelte Nutzung (N Nachrichten) (AI assistant, bundled usage). Amounts below the small-amount threshold are hidden by default (you are always charged correctly); the display toggle lives under Account > Appearance (Konto > Erscheinungsbild). Everything else, including the estimate pill, the cost line, and what happens when your balance runs out, is covered in Modes and costs. Topping up credits: guide.
All topics in detail
Chat and projects
The full-screen view at /agent: sidebar, chat menu, projects, shared folders with live collaboration, and the archive.
Mini assistant
The orb on every page: panel, page context, quick actions, keyboard shortcuts, "ask about this", and filling in fields.
Capabilities
All tools in one reference: properties, files, web search, market data, onOffice, DB-Leads, homestaging images, and more.
Modes and costs
Lite, Standard, and Premium, automatic model selection, per-message billing, bundling, and all cost displays.
Knowledge and memory
The workspace's semantic knowledge vault and your personal memory, including managing and forgetting entries.
Plugins
What the assistant can do and who operates it: workspace plugins with skills, personal plugins such as the onOffice AI Connector, rights and approvals.
Settings
Workspace settings for owners and admins (plugins, modes, brand, AI models) and personal settings per person.
Security and privacy
EU AI Act, protection against injected instructions, permission boundaries, and what gets logged.
Troubleshooting
All error messages and what to do about each, from an empty credit balance to a missing orb.