This page explains what happens when a payment fails (nothing abrupt) and what happens to your content when you uninstall. The price and the included services are documented under Cost and add-on.
The add-on model in one sentence
A fixed monthly price from the Standard plan carries the complete operation of your website; the only action that costs credits is generating text in the editor. Price, setup fee, included services and the storage quota are documented under Cost and add-on. This page describes what comes after that: outstanding payments, uninstalling and the deadlines.
Payment issues: gentle stages instead of shutdown
If the add-on payment fails, your website is never switched off immediately. There are three stages, each clearly shown inside the tool:
Day 0 to 14: notice banner
Everything works normally. A banner informs you: "Zahlungsproblem beim Website-Add-on." (payment issue with the website add-on), explaining that the website stays online and you can keep working, including the exact dates of the next stages.
Day 14 to 28: editor read-only
The website stays fully online, but content can no longer be changed: "Editor schreibgeschützt." (editor read-only) with the explanation "Wegen der offenen Zahlung lassen sich Inhalte gerade nicht ändern. Deine Website bleibt online." (due to the open payment, content cannot be changed right now; your website stays online).
From day 28: website temporarily offline
"Website vorübergehend offline. Besucher sehen eine neutrale Hinweisseite. Alle Inhalte und Domains bleiben 90 Tage erhalten. Sobald die Zahlung geklärt ist, geht die Website automatisch wieder online." (website temporarily offline; visitors see a neutral notice page; all content and domains are kept for 90 days; once the payment is settled, the website automatically goes back online).
Uninstalling and cancelling
If you uninstall the Website tool (or the add-on ends):
- The website goes offline; visitors can no longer reach it.
- All content is retained for 90 days: pages, versions, team profiles, legal texts, enquiries and settings. Reinstall the tool within that window and everything is restored as if nothing happened.
- After 90 days the content is permanently deleted.
- Your domain stays with the workspace. It is managed centrally under Settings > Domain and is not tied to the tool.
Further reading
The current payment status and invoices live in the workspace settings under billing. What the tool costs and how storage is counted: Cost and add-on. For questions about stages and deadlines, the troubleshooting page helps too. Back to the Website overview.