The WhatsApp bot gives your office a channel that never closes. Prospects message your WhatsApp number and get answers in seconds: property information, PDF brochures and available viewing appointments straight from your calendar. The bot guides people through clear menus and buttons. It never guesses, never promises anything wrong, and hands over to your team the moment a conversation gets personal.
What the bot does
Answers around the clock
Every new inquiry immediately receives a greeting and a clear selection menu, including nights and weekends. Your customers tap buttons instead of typing long messages.
Property info and brochures
The bot offers your active listings, sends a clean fact sheet with location, rooms, size and price, and delivers the brochure (Exposé) as a PDF right inside the chat on request.
Binding viewing appointments
Three real open slots from your booking tool, name and email are captured, and the appointment lands in your calendar as a binding booking. The guest receives the same confirmation email as on your booking page.
Team inbox with handover
Every conversation in one place: read along, take over with one click, then hand the chat back to the bot. Handovers to your team always appear at the top.
Flow Studio and simulator
Every conversation is a kit of cards. Adjust texts, buttons and paths freely and test each change safely in the simulator before it goes live.
Rules built in
Bot disclosure at the start of every conversation, a privacy notice, immediate STOP handling and WhatsApp's 24-hour window are hard-wired and cannot be switched off by accident.
Flow Studio
The Flow Studio shows every conversation flow as a card diagram. Adjust texts and buttons or build your own flows, and test every change in the simulator before publishing. Full details are on the Flows and Flow Studio page.
Getting started
Book the add-on in the marketplace
The WhatsApp bot is a monthly add-on available from the Compact plan. Book it in your platform's marketplace.
Connect your WhatsApp number
Connect your WhatsApp Business number through the official Meta flow under Setup > Connection (Einrichtung > Verbindung). Your private number stays untouched. Guide: Setting up the connection.
Review and adjust the flows
Eight ready-made conversation flows are set up at installation, from the main menu to the opt-out. Review them under Automation > Flows (Automatisierung > Flows) and adapt the texts to your office.
Do a test run in the simulator
Open a flow in the studio and play through the conversation in the simulator, exactly the way your customers would experience it. No real messages are sent.
Take the bot live
Once your number, office name and privacy link are in place, you take the bot live with one click. From then on, inquiries are answered automatically, around the clock.
Pricing and billing
The WhatsApp bot is a monthly add-on from the Compact plan, with two packages: Standard at 29 EUR per month and with AI assistant at 79 EUR per month (Coming soon, not bookable yet). Bot messages consume no credits in the current version, and the add-on cannot be booked during the trial. All the details: Cost and packages.
All areas in detail
Connection
Connecting your number through Meta, required details, going live, pausing and disconnecting.
Flows and Flow Studio
The eight standard flows, the card editor, placeholders, WhatsApp limits, the simulator and versions.
Inbox and appointments
Team inbox, taking over and handing back, the 24-hour window, the contact card and the appointments view.
Knowledge base
Maintaining the bot's answers, approving them and turning them into the FAQ flow with one click.
Cost and packages
The two packages, what the monthly price covers and why messages cost no credits.
Questions and answers
Your own number, taking over a conversation, STOP, the 24-hour window and retention.
Settings
Profile & texts, connection, blocked contacts and automatic data deletion.
Rules and privacy
Bot disclosure, STOP, the 24-hour window, data retention and what the bot never does.
Troubleshooting
When the bot does not reply, messages fail to deliver or a flow refuses to publish.
Rules and privacy
The bot keeps the most important rules automatically: it introduces itself as an automated assistant at the start of every conversation, links your privacy notice, honors a STOP opt-out immediately and only sends free-form messages inside WhatsApp's 24-hour window. All details, including data retention and the EU AI Act transparency obligation, are on Rules and privacy.
Frequently asked questions
Your own number, taking over a conversation, the limits of the bot, opting out with STOP, the 24-hour window and the retention periods: Questions and answers.