Every enquiry made through your website lands in the tool's Anfragen (enquiries) area: with sender, message, property reference and a documented privacy consent. The sidebar badge shows new enquiries, notifications go to the workspace and via email. Spam is filtered without real prospects ever solving a captcha.
Where enquiries come from
Two forms feed the inbox: the contact form (the contact block on your pages) and the enquiry form on exposé pages. They produce four types:
After submitting, visitors see: "Vielen Dank für Ihre Nachricht. Wir melden uns zeitnah bei Ihnen." (thank you for your message, we will get back to you shortly). Invalid input produces a friendly error asking to review the entries.
GDPR: consent with proof
Every form contains a mandatory checkbox referencing the privacy policy ("Ich habe die Datenschutzerklärung gelesen ...", I have read the privacy policy). No tick, no submit. The consent wording and timestamp are stored together with the enquiry; the lead detail view shows "Datenschutz-Einwilligung dokumentiert am <Datum>." (privacy consent documented on date). That gives you proof if a supervisory authority or a data subject ever asks.
Spam protection without captchas
Three invisible mechanisms keep spam out without annoying real prospects:
- Honeypot: an invisible field only bots fill in.
- Time trap: forms submitted inhumanly fast are discarded.
- Rate limit: at most 5 enquiries per hour per sender.
Whatever still gets through, you mark as Spam in the inbox; those enquiries leave the active list.
The inbox: statuses and actions
Actions per enquiry: Antworten (reply) opens your email client with a prepared subject, Als erledigt markieren and Spam. If nothing has arrived yet, the inbox shows "Noch keine Anfragen hier." (no enquiries here yet).
Notifications
- In-app: new enquiries appear as a workspace notification and as a badge on the Anfragen sidebar entry.
- Email: additionally, an email goes to your office address. If your own mail server is connected under Settings > Integrations > Email delivery, it is preferred, so your notifications come from your own domain.
- Flood protection: if many enquiries arrive in quick succession, the tool bundles them and sends at most one summary email per hour instead of one email per enquiry.
Keeping an eye on response time
If an enquiry sits unanswered for more than 48 hours, the tool overview warns you: "Eine Anfrage wartet seit über 48 Stunden auf eine Antwort." (an enquiry has been waiting for over 48 hours; with a count when there are several), followed by "Schnelle Reaktionen erhöhen die Abschlusschance deutlich." (fast responses clearly increase the closing chance). Done and spam enquiries never trigger the warning.
Retention and deletion
- Done and spam enquiries are deleted automatically 12 months after completion (data minimization under GDPR).
- Unprocessed enquiries are kept until you handle them. Nothing you have not seen yet is ever lost.
Further reading
You configure the contact form in the contact block (block reference); the consent wording comes from the Legal area. Back to the Website overview.